Why we collect personal information
Why do we collect your personal information? Because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers, and events that you might like to hear about.
What information we collect
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, downloading a software update, receiving remote support, participating in an online survey, or purchasing a product. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; your credit card information and information about the MYPCSupport.ca services you subscribe to, or products purchased; and information relating to a specific support or service issue. We may collect information for market research purposes — such as your occupation and where you use your computer — to gain a better understanding of our customers and thus provide more valuable service. We also collect information regarding customer activities on our website. This helps us to determine how best to provide useful information to customers and to understand which parts of our websites and Internet services are of most interest to them.
The MYPCSupport.ca website, as well as MYPCSupport.ca services, remote desktop support, chat, and ask-a-tech, allows you to create an “MYPCSupport.ca ID” based on your personal information. This convenient service saves you time and allows for easier use of our web services. Here’s how it works: You create a personal profile — providing your name, phone number, email address, and in some cases your mailing address or a credit card number — and choose a password and password hint (such as the month and day of your birth) for security. The system saves your information and assigns you a personal MYPCSupport.ca ID — in many cases simply your email address, because it’s unique and easy to remember. The next time you request services from the MYPCSupport.ca Store or purchase a new product, all you need to do is enter your MYPCSupport.ca ID and password; the system looks up the information it needs to assist you.
When we disclose your information
At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.
How we protect your personal information
MYPCSupport.ca takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.
All MYPCSupport.ca applications use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from MYPCSupport.ca, you must use an SSL-enabled browser. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, make sure you use a secure web browser, and never transmit such information over an unsecured or wireless Internet connection.
Integrity of your personal information
MYPCSupport.ca has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking your account information within the support area of our website.
Cookies and other technologies
As is true of most Web sites, we may gather certain information automatically and store it in log files. This information includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. MYPCSupport.ca will not use the information collected to market directly to that person.
In some of our email messages we use a “click-through URL” linked to content on the MYPCSupport.ca website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications.
In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.
Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers. We store all of this information in a secure database.
Our company wide commitment to your privacy
As we said, MYPCSupport.ca takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to MYPCSupport.ca employees and strictly enforce privacy safeguards within the company. In addition, MYPCSupport.ca supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.
MYPCSupport.ca’s website has links to the sites of other companies. MYPCSupport.ca is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
16 Cooks Lane
Oak Bay, New Brunswick